Last updated: 29 October 2026
Privacy & POPIA
How Juwelier handles personal information when you browse, contact us or request a quotation.
Responsible party
Goldsmiths Knysna CC trading as JuwelierCC 2006/116824/23 · VAT 4100254194
TH18, Thesen Harbour Town, Long Street, Knysna, South Africa
info@juwelier.co.za · +27 44 382 5026
For a privacy or access request, email info@juwelier.co.za and mark it for the Information Officer. A PAIA manual or further processing information can be requested through this contact.
Information and purposes
Our hosting and security providers process technical information such as IP addresses, request times, browser details and security logs to deliver and protect the website. Your language preference is stored in your browser. If you send an enquiry, we receive the contact details, message and product choices that you choose to include. Order, delivery, payment-reference and return information is processed when needed to fulfil an agreed transaction, meet a legal obligation, prevent fraud or handle a dispute. We do not ask for banking passwords or card details through this website.
Email and WhatsApp requests
The website prepares a draft containing your selected product and options. It does not automatically send the draft or create a customer account. You choose to send it using your own email or WhatsApp application. Those services process information under their own privacy terms. We use an enquiry to respond to your request, not to enrol you in marketing automatically. Supplying contact details is voluntary, but without a way to reply we cannot provide a personal quotation.
Service providers and international processing
Information is shared only as needed with service providers supporting hosting, security, email, communications, payments, delivery and order fulfilment, or where required by law. Some providers process information outside South Africa. Applicable operator arrangements and cross-border safeguards must protect the information as required by POPIA. We do not sell personal information. External grading-report or messaging links take you to services governed by their own privacy notices.
Browser storage and optional tracking
We store the selected language locally in your browser. We have not added advertising pixels, behavioural analytics or an embedded social-media chat widget. The WhatsApp link opens only when you choose it. Hosting security may use necessary cookies or technical storage. Fonts are served by this website. Product photographs are delivered through this website where possible. Optional tracking, if introduced, requires an updated notice and any legally required choice before activation.
Retention and security
We retain information only for the purpose for which it is needed, for applicable legal record-keeping, or to resolve a dispute. Obsolete enquiry information is reviewed for deletion or de-identification. Access controls, encrypted transport and restricted service access are used to protect information. No website can promise absolute security. A qualifying security compromise will be handled and notified as required by law.
Your choices and rights
You may ask whether we hold your information, request access or correction, object to processing where the law permits, withdraw consent where processing relies on it, or request deletion subject to lawful retention. We may request proportionate identity verification. You can also complain to the Information Regulator. Contact info@juwelier.co.za for assistance. We will not refuse a statutory request merely because you decline marketing.